Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the status of my order?

Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress in real-time.

What is your return and exchange policy?

We offer free returns and exchanges on all unwashed and unworn items within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed size guide. Our gear is generally designed with a 'standard fit'—neither too tight nor too baggy—to ensure maximum comfort during outdoor activities.

Do you ship internationally?

Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination.

How should I care for my Duck Camp apparel?

To maintain the longevity of your gear, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or fabric softeners on technical fabrics.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay installments.